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UX & Product Strategist
Driving measurable growth through user-centred design, data-driven optimisation, and scalable development.
Portrait of Ling Kan
Ling Kan©2026
GA4Adobe AnalyticsGlassboxOptimizelyQualtricsAgile (Scrum/Kanban)Stakeholder ManagementCross-functional Team LeadershipMentorshipCROA/B & Multivariate TestingUser Journey OptimisationFunnel OptimisationSEODesign SystemsUX StrategyPrototypingInteraction DesignVisual DesignWireframingAccessibility (WCAG 2.1 AA)User ResearchHTML5CSS3JavaScriptReactNode.jsNext.jsCMS PlatformsResponsive DesignCore Web Vitals Optimisation
01About

London-based digital leader with a background in computer science, specialising in UX, CRO, and product strategy. Experienced in leading cross-functional teams, optimising user journeys, and delivering scalable web and app experiences for millions of users. Skilled in combining user-centred design, data-driven optimisation, and front-end development to maximise engagement, conversion, and accessibility.

What I bring

  • 01

    Experience design

    User-centred UX, from research and journey mapping to polished, accessible interfaces.

  • 02

    Conversion & growth

    Data-led CRO, A/B testing and analytics that turn traffic into measurable results.

  • 03

    Front-end delivery

    Hands-on development with modern web technology, so ideas ship quickly and scale.

Redesigning Statutory Credit Report Page
Medicspot
ROSe (Reply Online Services)
Property Calculator
Digital online store
PC Builder
Children Reading App UI
Travel Diary
Development Of Spring-a-story
Track My Travels
ModNote
Redesigning Statutory Credit Report Page
02Impact

Every project is measured by what it changes, for users and for the business.

01

+0%

Conversion Uplift On A Page Redesign

02

0+

Optimised Landing Pages Delivered

03

0.0M+

Users Impacted by Website Changes

04

0%

Workflow Efficiency Gain On CMS Optimisation

03Expertise

Strategy, optimisation and hands-on build skills in one person. Choose a discipline, then a skill, to see how it’s applied.

04Experience

From consultancy and research to leading UX and front-end development today: the teams and products I’ve helped grow.

Organisations I’ve worked with

Equifax
Medicspot
Open Reply
Lancaster University 
Apple Inc
Stormfront Retail
001 Skincare
  • Equifax logo

    September 2022 — Present

    Principal Product Experience Manager

    Equifax

    Current role
  • Medicspot logo

    July 2021 — August 2022

    Front-end Developer & UX Designer

    Medicspot

  • Open Reply logo

    September 2019 — July 2021

    Developer - Consultant

    Open Reply

  • Lancaster University  logo

    January 2020 — March 2020

    Research Assistant

    Lancaster University 

  • Apple Inc logo

    July 2018 — August 2019

    Technical Specialist

    Apple Inc

  • Stormfront Retail logo

    September 2016 — March 2018

    Store Team Member

    Stormfront Retail

05Education

  • University Of Lincoln logo

    September 2015 — July 2019

    BSc (Hons) Computer Science

    University Of Lincoln

06Selected work

A selection of case studies: the challenge, the approach and the result it delivered.

07Contact

Need someone who can shape the experience, prove it with data and build it too? Let’s talk about what you’re working on.